Protection Plan Policy

Vision Global Lens Protection Plan

Effective Date: 10/30/26
Administrator: Vision Global
Contact: support@visionglobaldirect.com

1. Introduction

This document outlines the terms and conditions of the Vision Global Lens Protection Plan ("Plan") offered by Vision Global ("Company", "we", "us", or "our"). This Plan is an optional extended service protection agreement that provides specific coverage for accidental damage and manufacturing defects of lenses purchased directly from Vision Global.

By purchasing this Plan, you ("Customer", "you", or "your") acknowledge that you have read, understood, and agreed to be bound by the terms herein.

2. Term of Coverage

The Plan is valid for a term of 365 calendar days (1 year) from the date of purchase of the covered lenses. Coverage terminates after one (1) approved claim or at the end of the 1-year period, whichever comes first.

3. Plan Eligibility

• The Plan must be purchased at the time of the original lens purchase.
• The Plan applies only to the specific product(s) listed on the original invoice.
• Each pair of lenses requires its own Plan. Plans are not transferable between products or individuals.
• The Plan is only valid for products purchased directly from VisionGlobalDirect.com

4. Copay Schedule (Per Approved Claim)

Each approved claim requires a copay based on the Plan purchased:

The copay must be paid in full before the replacement lenses are shipped. All copayments are final and non-refundable.

5. What Is Covered

This Plan provides one (1) replacement set of the covered lenses during the term of the Plan for the following conditions:

• Cracked, scratched, or chipped prescription or non-prescription lenses
• Lens degradation due to coating failure (e.g., anti-reflective, blue light filters)
• Manufacturing defects in the lenses

The replacement will be for the same lens type and prescription, subject to availability. If the original lens is no longer available, a lens of similar value and type will be offered.

6. What Is Not Covered

This Plan excludes coverage for:

• Lost or stolen eyewear
• Intentional or abusive damage (e.g., crushing, extreme heat, or deliberate misuse)
• Frames and frame components
• Unauthorized repairs or modifications
• Claims submitted with false or incomplete information
• Accessories (cases, pouches, lens cloths, cords, etc.)
• Lenses with prescription updates differing from the original order

7. Claim Submission Process

To file a claim, the Customer must:

1. Email support@visionglobaldirect.com with the following information:
   • Full name and original order number
   • Description of the issue
   • Clear, high-resolution photos of the damaged lenses (including front, back, and affected areas)
2. Customer Support will review the claim within 3–5 business days and respond with eligibility confirmation.
3. If approved, the Customer must submit payment for the applicable copay.
4. Once the copay is received, a replacement order will be processed and shipped to the original delivery address or an alternate address provided by the Customer.

8. Replacement Limitations

• Only one (1) replacement is allowed under each Plan.
• All replacement lenses must match the original prescription exactly.
• Replacement orders are subject to standard production timelines.
• Replacement products are covered for the remainder of the original Plan term only.

9. Cancellation and Refund Policy

• The Plan may be canceled for a full refund within 14 calendar days of purchase, provided that no claim has been filed.
• If the original lenses are returned under our standard return policy, the Plan fee will also be refunded.
• No refunds are issued after 14 days or once a claim has been submitted.

10. Limitation of Liability

Vision Global shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of use, time, or productivity
• Personal injury or property damage resulting from the use of any eyewear
• Claims related to shipping, customs delays, or acts of God

The Company’s total liability under this Plan shall not exceed the original retail value of the covered lenses.

11. Governing Law and Dispute Resolution

This Plan shall be governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising under this Plan shall be subject to mandatory arbitration under the rules of the American Arbitration Association.

12. Modifications

Vision Global reserves the right to update, modify, or terminate this Plan at any time. Changes will not affect Plans already purchased and in effect.

13. Contact Information

Vision Global – Customer Support
Email: support@visionglobaldirect.com

End of Vision Global Lens Protection Plan Terms and Conditions